Updated – November 29, 2021

Interim COVID Safety Policies & Ticketing FAQs

At this time, entry to the indoor areas of Mississippi Studios and Polaris Hall requires either proof of a full course of COVID-19 vaccination or proof of a negative PCR or antigen COVID-19 test taken in the prior 72 hours. All tests must be medically administered. At-home tests not accepted**

We will keep everyone posted when this changes. Thanks for your understanding. We really mean that. The show must go on…..

**At the request of a Promoter, Artist and/or Artist Management, we may require different or enhanced COVID safety measures for a particular show on the venue side of Mississippi Studios or in the concert hall at Polaris. Any additional safety requirements will be listed on the show-specific purchase page. Please read any additional requirements carefully at the point-of-purchase as ALL ticket purchases are FINAL, NON-REFUNDABLE & NON-TRANSFERABLE.

What forms of proof are accepted for entry?
Proof of vaccination may include a physical card or a photo of a complete vaccination record card (with the course completed at least 14 days prior) that matches the patron ID.


Proof of a negative test (administered by a medical professional). We accept both antigen or PCR test results. It may be a printed or digital test result that matches the patron ID. Proof via a trusted App also works, e.g.: Excelsior Pass, Clear, VeriFLY, IATA.

What if you are not vaccinated?
To attend a show, if you cannot provide proof of vaccination, you will need to show proof of a negative test within the previous 72 hours.

Are masks required?
Masks are required in all indoor public spaces per the current State of Oregon mandate unless eating or drinking. We are not the public health police and humbly request all guests to do their part here. And thank you in advance for your understanding and cooperation.

What safety protocols are in place?
We are operating at regular capacity for shows and in our restaurants & bars. We are also following all state and local safety mandates. We ask anyone who is feeling unwell to stay home. Our staff are required to be vaccinated. Curative Health offers walk-up onsite testing (out front) Weds thru Sundays from 4pm-ish to 10pm-ish.

Where can I get a COVID-19 test? Curative Health will be providing FREE on-site testing near Mississippi Studios Weds-Sun 4pm-10pm. You can make an appointment HERE. Walk-ups will be accommodated but please arrive early as test results can take between 15-45 minutes. Curative is offering the an on-site, rapid antigen test or a wait-and-see PCR test. Testing result times do vary, so please plan accordingly.

Or you can find a free testing location near you HERE

What if I lost my vaccination card?
You can request a copy of your vaccination record HERE

What if I have a medical exception and cannot receive the vaccine?
We understand some guests are unable to receive a COVID vaccination due to medical reasons. Therefore, we recommend getting a SARS-CoV-2 test before you head over.

COVID – affected show tickets

Tickets to postponed and unaffected shows are still ON SALE HERE.

ALL ticket sales are FINAL, NON-TRANSFERABLE, and NON-REFUNDABLE, unless the show is canceled OR unless a previously scheduled show was moved to a new date; in this scenario, ticket holders will be notified of the new date and will have 30 days to request a refund from the date of the announcement of the rescheduled show date.

If you purchased tickets to a show prior to August 10th, 2021 (when our interim safety policy was announced @ the point of purchase) and you cannot meet (meaning you cannot provide proof of vaccination or present a negative test) our interim admission requirements, we will honor refund requests in this circumstance on a case-by-case basis until October 27th, 2021. With immense respect to our customers and our artists, we cannot offer refunds for any other reason. We thank you for your kind understanding of the above stated policy.

Q: The show I have tickets for was COVID19 postponed to a TBD date, what happens next?
A. We will work hard to announce the new date when the artist gives us the green light to do so; in the meantime, we ask ticket holders to stand-by and hold on to their tickets. They will be valid at the rescheduled date.

Q: The show I have tickets for was postponed due to COVID19 and a new date was announced. I cannot attend the new date. What are my options?
A. Once we have messaged all ticket holders the reschedule date, each ticket holder has 30 days from the date of our reschedule announcement to request a refund for their purchase.

Q: The show I have tickets for was canceled due to COVID19. What happens next?
A: Once the artist or artist management cancels their show and gives us the OK to message ticket holders, we will refund ticket purchasers via the original payment method.

Contact us here if you have any questions or concerns, whatsoever.

As a precondition to your admission onto the premises of MISSISSIPPI STUDIOS / BAR BAR & POLARIS HALL (“Company”) for the ANY EVENT OR REGULAR SERVICE  (the “Event”), you and Company agree to the following:

You understand that Company has endeavored to comply with applicable governmental and public health guidance to create a safe environment for staff, performers, attendees, and other visitors to the Event. You understand that COVID-19 is a highly contagious disease transmitted through human contact and respiratory droplets (including through the air and via common surfaces), that it is possible that you may contract COVID-19 while at the Event, and that contracting COVID-19 could lead to sickness or death.

You assume all risk in connection with your admission to the Event. In consideration for Company allowing you admission onto the premises for the Event, on behalf of you and all of your heirs, executors, administrators, and assigns, you hereby waive and release any and all claims that you could bring against Company, any of its affiliates, or any of Company’s or its affiliates’ respective owners, shareholders, partners, members, executives, officers, directors, employees, or other personnel (collectively, the “Company Parties”) in any arbitration or court proceeding, including any cases arising from the Company Parties’ own negligence, except as prohibited by law. You promise not to sue any of the Company Parties in any court or arbitration based on any claim released or waived hereunder, either individually or as part of any group or class, and further promise not to authorize any other individual or non-governmental entity to pursue claims on your behalf.
You represent and warrant that (a) you fully understand the terms, conditions, and significance of this COVID-19 Acknowledgement and Liability Waiver and its binding effect; (b) you understand that you are waiving legal rights and remedies, including but not limited to any negligence or “tort” claims you otherwise could pursue; (c) you are competent to manage your affairs and enter into this COVID-19 Acknowledgement and Liability Waiver; (d) you are entering into this COVID-19 Acknowledgement and Liability Waiver knowingly, voluntarily, and without any pressure by any of the Company Parties; and (e) you have not assigned any of the claims waived hereunder to any other person or entity.