Updated – March 5, 2021
Dear Live Music Fans,
Tickets to postponed and unaffected shows are still ON SALE HERE.
In the meantime, we are prioritizing the well-being of our guests, artists, & staff – the venues will rest until it is safe to re-open. We promise all our fans that we are working hard with all affected artists and their management to bring everyone back at a later date.
If you’ve purchased a ticket for a Mississippi Studios or Polaris Hall show that has been affected by a COVID19 TBD postponement, reschedule, or cancellation, you will receive an email with further information after we have completed discussions with the artists and their management. We promise our team is working diligently to contact all ticket buyers as quickly as possible, but we do ask for and appreciate your patience.
Q: How (and when) do you contact ticket holders about a COVID19 affected show?
A: Once we work out the logistics with the artist and their management, we will send status and schedule updates to the email address associated with the original ticket purchase. PLEASE CHECK YOUR SPAM FOLDER IN CASE IT WENT THERE! While we are working hard to get all shows rescheduled and customers updated in a timely manner, we humbly request everyone’s patience. Nationwide tours take time to reschedule – it’s like Tetris, only not nearly as fun.
Q: The show I have tickets for was COVID19 postponed to a TBD date, what happens next?
A. We will work hard to announce the new date when the artist gives us the green light to do so; in the meantime, we ask ticket holders to stand-by and hold on to their tickets. They will be valid at the rescheduled date.
Q: The show I have tickets for was postponed due to COVID19 and a new date was announced. I cannot attend the new date. What are my options?
A. Once we have messaged all ticket holders the reschedule date, each ticket holder has 30 days from the date of our reschedule announcement to request a refund for their purchase, a voucher to purchase tickets to another show in the future, or a gift certificate to our restaurant and bars.
Q: The show I have tickets for was canceled due to COVID19. What happens next?
A: Once the artist or artist management cancels their show and gives us the OK to message ticket holders, you will receive an email with options and instructions to resolve your purchase. These options include exchanging your tickets for a voucher to future shows, exchanging your tickets for a gift certificate to our restaurant and bars, or a full refund to the original purchase method. We will ask you to respond to our announcement within 30 days.
If you opted to exchange your ticket to a Covid19-affected show for an event credit voucher, instructions on how to redeem your voucher can be found here.
We sincerely appreciate your patience and support during these unprecedented times. We can’t wait to get back to what we do best.
ROCK ‘N ROLL IS HERE TO STAY.
Please stay well in the meantime, we will see you soon.
–Team Mississippi Studios & Polaris Hall